Tours demonstrates its financial integrity by participating in the
Travel Funds Protection Plan, operated by National City Bank of
the Midwest and endorsed by the American Association of Travel Agents
NATIONAL CITY® TRAVEL FUNDS PROTECTION
Since July 9, 2001 Imperial Tours has been a participant
in the National City® Travel Funds Protection Plan ("Plan").
The Plan offers you and your travel agent the opportunity to place
your deposit/payment into an escrow account maintained by the Trust
and Financial Services Division of National City Bank of the Midwest
("NCB"). NCB is a banking subsidiary of National City Corporation,
whose shares are traded on the New York Stock Exchange.
True Escrow Protection
All credit card payments directly made
by you through Imperial Tours are processed by a US based credit
card processing financial institution ("Merchant Bank".)
Imperial Tours has instructed the Merchant Bank to deposit all credit
card payments processed for the account of Imperial Tours into the
NCB escrow account. This means that such funds will be separate
from the operating funds of Imperial Tours. The Plan differs from
some so-called escrow agreements where a tour operator opens a bank
account in its own name as trustee. Imperial Tours has also agreed
to allow an independent Certified Public Accountant to annually
review Imperial Tours financial receipts records for various dates
randomly selected by the CPA during the prior year. You or your
travel agent may obtain a copy of the CPA's report upon delivery
of a written request to Imperial Tours.
How you can participate in
the Plan if paying by Check
If payment for your trip is by check,
your check (or your travel agent's check, if you are relying on
your travel agent) must be made payable to "National City
Bank of the Midwest/Imperial Tours, LLC Escrow Account ".
NCB can not be responsible under the Plan for a check which is payable
in any other manner. Imperial Tours pays all costs of your participation
in the Plan.
How Deposits/Payments received
are Protected under the Plan
When NCB receives your funds, they will be deposited
into an NCB escrow account. After your scheduled return date according
to NCB's records (and after Imperial Tours should have rendered
the services to you), NCB will deliver the remaining funds to Imperial
Tours and/or providers of travel services. In the unlikely event
that Imperial Tours defaults or ceases to operate, you or your travel
agent must file a refund claim with NCB for the funds which are
in the escrow account. Your claim must be filed as soon as possible
but no later than two days after the end of your scheduled trip
to China booked with Imperial Tours.
What is not protected under the Plan
The Plan does not protect you, your
travel agent or any provider of travel services from loss (monetary
or otherwise) resulting from the following:
- Your cancellation or interruption of your trip
for any reason including death, injury, illness of you or a family
- Any delays in delivering any of the travel services.
- Any disputes involving your travel agent, Imperial
Tours or any provider of travel services regarding the type or
quality of services promised or rendered
- Checks and the proceeds of credit card payments
not received and collected by NCB.
- Travel agent payments through a miscellaneous
charge order (MCO) unless Imperial Tours advances its own funds
into the NCB escrow account to cover the MCO or the proceeds of
the MCO are received by NCB prior to the date of your departure.
- Failure of you or your travel agent to make
a timely claim for a refund in the unlikely event of a default
by Imperial Tours.
- Payments to Tour Operator for Chinese domestic
or international air carrier services.
- The payment of funds to your travel agent for
services not provided by Imperial Tours.
Various types of travel insurance programs are available to protect
you from some of the above losses. The Plan does not guaranty payment
to any party which provides travel services to you.
This is only a summary of the Plan. The obligations
of NCB with respect to deposits/payments received by NCB are governed
solely by the terms of an Escrow Agreement by and between Imperial
Tours and NCB.
All Claims for refunds under the Plan should be
National City Bank of the Midwest
Travel Industry Financial Services, Dept. TFPP
755 W. Big Beaver Rd., Ste. 1400
Troy, MI 48084
For further details, please call John Zaretti, Senior
Vice-President of NCB's Travel Services Department at:
Tel - (248) 729 8375
Fax - (248) 729 8803
Email - firstname.lastname@example.org